Plain-language terms for lessons bought on this site.
A trial lesson (25 or 50 minutes) or a single lesson (50 minutes) is paid for first. There is no open calendar: you tell Ashley when you are free, she confirms the exact time by message, and the lesson then appears in your account with a calendar invitation.
A weekly plan reserves one or more recurring weekly times (the same day and hour every week) for 4 or 8 weeks. The number of lessons is the lessons per week multiplied by the number of weeks, and all of them are placed on your calendar when the payment is confirmed. Reserved times are personal and cannot be transferred.
To keep the same weekly time, renew at least 5 days before your next cycle would start. You are reminded by email and in your account. If you pay by card you can choose automatic renewal and switch it off at any time. A weekly time that is not renewed by the deadline is released and may be reserved by another student.
You may cancel a lesson free of charge up to 24 hours before its start time; the lesson returns to your account and Ashley arranges a make-up time with you by message, subject to her availability. Cancellations made less than 24 hours before the start, and no-shows, count as lessons taken. Your weekly time stays reserved in both cases. If Ashley has to cancel a lesson, it is always returned to your account.
Please join on time. If you are more than 15 minutes late without notice, the lesson may be marked as a no-show. If a technical problem on Ashley's side prevents a lesson, it will be rescheduled at no cost.
Payments are processed by card (Stripe), Zelle or bank transfer (Wise, in US dollars or euros). Zelle payments and bank transfers are confirmed manually; the weekly time you chose is held for you while the transfer is checked.
All sales are final and no refunds are given. Instead, paid lessons stay valid for a fixed period from the date of purchase: 90 days for trial lessons, single lessons and 4-week plans, and 180 days for 8-week plans. Lessons not used within that period expire.
Lessons are for adult learners. Recording of lessons requires the consent of both people. Ashley may end a lesson, which then counts as taken, in the event of abusive behavior.
Questions about these terms: use the Messages tab in your account.
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